General Issues Complaints Problems on WestJet

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Flight Change Issues or Problems on WestJet

Most airlines, have terms and conditions that apply to changing your flight. This can range from not being able to change your flight because of the nature of the booking, to changing the booking but being charged a service fee and making up the difference in the cost of the fare.

Fees may be different if you change your fare online to making contact with the call centre.

How have you found changing fares with WestJet?

Is it a simple process?

Are the WestJet fees and charges too much?

Any other issues?

Post your review and comments below.

Call Centre Issues and Problems at Westjet

Most airlines operate a dedicated call centre to handle ticket sales, flight changes or other issues associated with flying. However not all call centres operate in the same way. Many companies contract call centre work out to other countries or to companies not directly associated with the airline.

What are your experiences with the WestJet call centre?

Do you have to wait a long time before your call is answered? If so, how long?

How would you rate the WestJet customer service and problem solving of the staff?

Any other issues or complaints about the WestJet Call Centre?

Post your review and comments below.

Check in Times and Problems on WestJet

Many low cost or budget carriers run a strict check in system at all of their departure points. What that means is that if you arrive at the check in counter outside of their designated time schedule, they may deny you travel. This refusal can be even if the flight is still a long way from departing.

Check in times can vary depending on the type of flight you are taking. It is important to check the conditions of your ticket a few days before your scheduled departure. And if you want to ensure you can catch your flight, make sure you are at check in well before the advised time.

Have you missed a WestJet flight because of a strict check in policy?

Has WestJet shown any leniency with this issue?

Any other issues, complaints or problems with WestJet check in times?

Post your review and comments below.

Airport Terminal Facilities at WestJet

Many of the airports that WestJet fly into are the main airport for that destination.

But because they may be referred to as a low cost carrier WestJet may be on the look out for cheaper, less central airports to use.

These budget terminals are usually just that - budget, without the frills and expense that you will see at main terminal buildings used by larger airlines. That is usually how low cost carriers save money, and by which they claim to offer you lower fares.

Sometimes, these Airports are well outside the city area that you are intending to visit and may require significant travel by bus, train or car to get to your final destination.

So don't expect anything too flash when you get to a specific low cost terminal. However, that doesn't mean that basic facilities, or good transfer arrangements shouldn't exist.

How have you found the facilities at WestJet terminals?

Do the WestJet terminal facilities meet acceptable standards?

Any other issues, complaints or problems with WestJet Terminal facilities?

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Flight Delay Problems on WestJet

Most airlines suffer some form of delay from time to time. Its how often they are delayed and how they treat the passengers that are the real issues.

Numerous reasons are given for the delay of planes in departing and arriving. Some of these are mechanical issues, check in delays, missing passengers, baggage hold ups, airport congestion and bad weather. There are of course other reasons, but the airlines may not always tell you why.

Have you experienced a delay when flying with WestJet?

Were you kept up to date with information regarding the delay?

How have you been treated by WestJet when delayed - were you compensated or given vouchers?

Any other issues, complaints or problems with WestJet Plane Delays?

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Flight Cancellations on WestJet Airlines

All airlines cancel flights from time to time. Cancellations are frustrating and costly to the passenger, meaning that arrangements have to be changed at the last minute, for such things as hotels, tours and meetings.

But it is unclear sometimes why flights are cancelled. Sometimes planes are cancelled due to such things as mechanical failure, airport delay and/or closure and bad weather. Sometimes flights are cancelled well in advance of the scheduled departure.

Has one of your flights been cancelled by WestJet?

How were you treated by WestJet when notified of your flight cancellation?

Were the alternatives offered to you acceptable?

Any other issues, complaints or problems with WestJet Plane flight cancellations?

Post your review and comments below.