Every airline in the world has lost or delayed a piece of passenger luggage. All passengers should understand that there is a small chance that their baggage will be mislaid, lost or stolen.
However, it is how airlines such as WestJet deals with the lost, misplaced, delayed or stolen luggage that is the biggest issue. The one thing most passengers want is to be reunited with their possessions as quickly as possible. Particularly when they have arrived at their first destination.
However, if they cant get their baggage quickly, passengers expect that an airline will do all they can to retrieve the item, and keep the passenger informed of the search. And it stands to reason that people will want some form of compensation for the loss or delay, if only a small amount to purchase essential items.
Have you had lost, delayed or stolen baggage when flying WestJet?
How were you treated by WestJet - were you compensated and kept informed?
How quickly was the situation rectified by WestJet?
Any other issues, complaints or problems with WestJet Plane Lost and Delayed Baggage?
Post your review and comments below.
Food Drinks and Snacks on WestJet
Many budget airlines don't offer included meals, drinks and snacks as part of the fare. If you do want to eat or drink on some flights, you must purchase a product from the trolley or if available, pre book a meal when purchasing your flight.
Menus can differ depending on the duration and origin/destination of your flight.
How do you find the meals and drinks on WestJet?
Is the WestJet food fresh and tasty?
Are the food, snacks and drinks good value?
Any issues, complaints or problems with WestJet Airlines Food Service?
Post your review and comments below.
Menus can differ depending on the duration and origin/destination of your flight.
How do you find the meals and drinks on WestJet?
Is the WestJet food fresh and tasty?
Are the food, snacks and drinks good value?
Any issues, complaints or problems with WestJet Airlines Food Service?
Post your review and comments below.
Complaints Process at WestJet Airlines
Most airlines have a method with which they deal with passenger or customer complaints. Some operate a dedicated phone service along with an online enquiry form. Others may just have an email contact. These services may allow you to register a concern or make a claim for lost luggage.
Some airlines have strict standards that they must comply with depending on local laws and their own timetables.
Have you needed to make a complaint to WestJet?
Has your complaint been resolved to your satisfaction?
How long did it take WestJet to return your call or email?
Any other issues or problems with WestJet complaints process?
Post your review and comments below.
Some airlines have strict standards that they must comply with depending on local laws and their own timetables.
Have you needed to make a complaint to WestJet?
Has your complaint been resolved to your satisfaction?
How long did it take WestJet to return your call or email?
Any other issues or problems with WestJet complaints process?
Post your review and comments below.
Service of Flight Attendants at WestJet
There may be a difference in the priorities of flight attendants between major carriers and low cost carriers.
On major carriers, like Singapore Airlines and Malaysia Airlines, flight attendants or the flight crew are there to provide a service, free of charge. That may mean bringing you a meal or providing you with a pillow or blanket.
On budget airlines the priority may be different. After fulfilling the normal tasks of safety and ensuring the aircraft is in order, some budget carrier flight attendants move into selling mode. All items which are provided free of charge on major carriers are usually sold by the budget carrier's attendants.
This may include the blankets and pillows, as well as food and drinks. Therefore, the service can be different on low cost or budget carriers.
How have you found the service provided by the WestJet Flight Attendants?
Have they been helpful to you or other passengers?
Do the WestJet flight attendants have a pleasant and friendly attitude?
Any other issues, complaints or problems with WestJet Flight Attendants?
Post your review and comments below.
On major carriers, like Singapore Airlines and Malaysia Airlines, flight attendants or the flight crew are there to provide a service, free of charge. That may mean bringing you a meal or providing you with a pillow or blanket.
On budget airlines the priority may be different. After fulfilling the normal tasks of safety and ensuring the aircraft is in order, some budget carrier flight attendants move into selling mode. All items which are provided free of charge on major carriers are usually sold by the budget carrier's attendants.
This may include the blankets and pillows, as well as food and drinks. Therefore, the service can be different on low cost or budget carriers.
How have you found the service provided by the WestJet Flight Attendants?
Have they been helpful to you or other passengers?
Do the WestJet flight attendants have a pleasant and friendly attitude?
Any other issues, complaints or problems with WestJet Flight Attendants?
Post your review and comments below.
Plane Fleet Quality at WestJet Airways
Some budget airlines around the world operate with a very young fleet of planes. Others may have picked up older planes which were no longer of use to the main non discount airlines.
What is your opinion on the quality of the planes that WestJet flies?
Have you flown on an old WestJet plane which you were concerned about?
Any other issues, complaints or problems with WestJet Plane Fleet?
Post your review and comments below.
What is your opinion on the quality of the planes that WestJet flies?
Have you flown on an old WestJet plane which you were concerned about?
Any other issues, complaints or problems with WestJet Plane Fleet?
Post your review and comments below.
Fees and Charges on WestJet Airlines
Many budget airlines have extra fees and charges which apply when booking your flight, picking a seat and for checking in baggage. These are fees that may or may not exist with major non discount airlines.
These charges are in addition to the taxes and charges that some airlines applies to your final ticket price.
You will need to keep an eye on the charges when booking your flight. The amount of these charges can vary, and new fees or charges may be applied in future.
Do you think that any fees and charges applied to your WestJet flight are acceptable or excessive?
Were you fully informed of the Westjet charges when you booked your flight?
Any other issues, complaints or problems with WestJet Fees and Charges?
Post your review and comments below.
These charges are in addition to the taxes and charges that some airlines applies to your final ticket price.
You will need to keep an eye on the charges when booking your flight. The amount of these charges can vary, and new fees or charges may be applied in future.
Do you think that any fees and charges applied to your WestJet flight are acceptable or excessive?
Were you fully informed of the Westjet charges when you booked your flight?
Any other issues, complaints or problems with WestJet Fees and Charges?
Post your review and comments below.
Customer Service and Support Quality at WestJet
In order to survive, most businesses need to ensure that they provide good customer support and service.
One of the things that make budget airlines unique is that they often operates on many routes without competition. In other words, on some sectors, no other airline can even come close to the price the budget carrier charges.
What that can mean is that without competition, so long as the airline meets basic standards and conditions, great or even good customer service may be one of the things that isn't essential for an airline to survive.
Many blogs and websites indicate some frustration with the level of customer service provided by budget or low cost carriers. That doesn't mean they are all bad, but some people do have some concerns with the ability of some airlines to provide good service and effective problem resolution.
What do you think about the level of customer service or support at WestJet?
Have you had a problem with WestJet and been treated well or badly?
Any other issues, complaints or problems with WestJet Airlines Customer Service and Support?
Post your review and comments below.
One of the things that make budget airlines unique is that they often operates on many routes without competition. In other words, on some sectors, no other airline can even come close to the price the budget carrier charges.
What that can mean is that without competition, so long as the airline meets basic standards and conditions, great or even good customer service may be one of the things that isn't essential for an airline to survive.
Many blogs and websites indicate some frustration with the level of customer service provided by budget or low cost carriers. That doesn't mean they are all bad, but some people do have some concerns with the ability of some airlines to provide good service and effective problem resolution.
What do you think about the level of customer service or support at WestJet?
Have you had a problem with WestJet and been treated well or badly?
Any other issues, complaints or problems with WestJet Airlines Customer Service and Support?
Post your review and comments below.
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